I missed the school’s deadline date to order?
You can email us at firstname.lastname@example.org
and we will try our best to assist. Alternatively you can place an order online through our website.
What happens if a parent is not happy with their order?
We’re sorry to hear that! We do whatever we can to correct any mistakes. Just make sure they are reported within 14 days of receiving the order. Please ask the parent to return the product to your school’s programme coordinator along with an explanation. You can also email us at email@example.com
Can I order more products from a past programme?
Yes! We usually store past artwork in our gallery. You’ll need to order through us directly by sending your order details to firstname.lastname@example.org
How do I contact your Customer Service Department?
Call: +971.50.3158700 or email: email@example.com
Please allow us 24 hours to return your call or email (things can get very busy!) Please have your child's full name, school, and grade available.
How long does it take to run the programme?
You should allow a couple of weeks to create the artwork. Parents would then need a week or so to place their orders. Finally Drawings By Me will need 3 weeks to produce and deliver the products.
Can siblings or staff participate?
Of course! We want everyone to get involved. Staff or parents can request additional artwork paper from the school or nursery, and submit their order along with the others.
Would you like to choose more items with different artwork?
Yes! Once the first artwork has been uploaded, choose the items.
Can parents place an order with artwork from home instead of the one done in class?
Yes, if the artwork is on A4 paper. Make sure it has the child’s name, school, age, and grade/class on the back. Remember: the artwork needs to be in landscape (not portrait) format.
What type of paper should we use for the artwork?
We provide artwork paper but you can use your own if you like. Just make sure it’s A4 and has the child’s name, school, age, and grade/class on the back. Remember: the artwork needs to be in landscape (not portrait) format.
Does the artwork need to be created at school?
Absolutely! Drawings By Me is all about unleashing childrens’ creative potential. We believe there’s no better place to do this than in an art class. We also provide easy-to-follow detailed art guides
with multiple themes and techniques to help children create their best work
Do you sort the orders for us?
Yes! Making sure each artist gets their own masterpiece is super simple. Orders are delivered in boxes marked with the relevant grade, year, or classroom. Each individual order is separately packed in see-through bag with a handle making it easy for students to carry home (and show off, of course).
Where can I find the prices of the products offered through the programme?
Why are prices higher when the order is not placed through a school?
We want to give every parent the opportunity to make a masterpiece a memory, that’s why products are discounted through our programme. For more pricing inquiries, please email firstname.lastname@example.org
When orders are placed outside of the programme, there is an additional delivery fee of 35 dirhams since the items will be delivered straight to your doorstep
What support will we get during the programme?
The administration will take you through the programme step-by-step. They’ll be on hand from start to finish to give you guidance (and a few handy tips for a successful season). We’ll provide you with a super Starter Kit that takes care of everything else, from drawing paper to class art guides.
When is the best time to run the programme?
You can run the programme at any time of the year (a masterpiece never goes out of style, after all). To help keep things organised, we created a choice of timelines for each school term, the administration can talk you through these. It’s best to select a date well in advance, so everyone can be prepared.
This sounds *great*. How can my school or nursery start making art?
Get in touch with administration and they will assist you with everything you need to get started. Otherwise, fill in our enquiry form
or drop us an email at email@example.com